Refund policy
Returns & Refunds
Gadget Haven is a small UK shop run by Andrew Fairest (sole trader). Email: fairest.andy@live.co.uk
We want you to be happy with what you buy. If you're not, this page explains what you can do. None of it affects your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Cancelling before your order is sent
You can cancel at any time before your order is dispatched and we'll refund you in full. Just email us with your order number. Orders are usually sent within 1 working day, so let us know as soon as you can. If it has already gone, that's fine. You can still return it as explained below.
Changed your mind? You have 30 days
The law gives you 14 days from the day your order is delivered to change your mind, for any reason. We give you 30 days.
- Tell us within 30 days of delivery. Email fairest.andy@live.co.uk with your order number and the item(s) you want to return. You don't need to give a reason. You can also use the cancellation form at the bottom of this page, but you don't have to.
- We'll email you the return address. Our stock is sent out from a partner warehouse in the UK, so the return address can change. Please don't post anything back until we've sent you the address. We'll also tell you which postal service to use, because some return addresses only accept Royal Mail.
- Send it back within 14 days of telling us. We recommend a tracked service and keeping your proof of postage.
Who pays the return postage: if you've changed your mind, you pay the cost of sending the item back. For most of our items this is the price of a small parcel with Royal Mail.
Your refund:
- We'll refund the price you paid plus the delivery charge you paid when you ordered.
- We'll refund you within 14 days of getting the item back, or of you sending us proof that you've posted it, whichever comes first.
- The refund goes back to the payment method you used. We won't charge you a fee for refunding.
Condition of returns: you're free to handle and check an item as you would in a shop. We'll only take money off your refund if the item has lost value because it was handled more than was needed to see what it is, what it's like and whether it works, for example if it's been used, damaged or is missing parts. We won't charge any restocking fee.
Faulty, damaged or wrong item? We'll put it right, at no cost to you
If something arrives faulty, damaged, not as described, or it's the wrong item, we'll pay for the return and you won't be out of pocket.
- Within 30 days of delivery: you're entitled to a full refund (the short-term right to reject under the Consumer Rights Act 2015). If you'd rather have a replacement or repair, just tell us.
- After 30 days: we'll offer a repair or a replacement. If that isn't possible, or doesn't fix the problem, you can have a refund. Within the first 6 months we may deduct for use, but only after a repair or replacement has failed. (Your rights to goods that last a reasonable time can run for up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland.)
- Refunds for faulty goods are made within 14 days of us agreeing you're entitled to one.
How to report a problem: email fairest.andy@live.co.uk with:
- your order number
- a short description of the problem
- a photo or short video of the fault, damage or wrong item (and of the packaging if it arrived damaged)
We'll reply with the next step. Usually we'll send you a prepaid return label or a return address. If you have to pay the postage yourself, we'll refund it. Sometimes we may not even need the item back.
Quick summary
| Change of mind | Faulty / damaged / wrong item | |
|---|---|---|
| How long to tell us | 30 days from delivery | 30 days for a full refund; longer for repair, replacement or refund |
| Who pays return postage | You | We do |
| Refund includes original delivery charge | Yes | Yes |
| Refund time | Within 14 days of getting it back or proof of postage | Within 14 days of agreeing a refund |
| How to start | Email fairest.andy@live.co.uk | Email fairest.andy@live.co.uk with photos |
Cancellation form (optional)
You can copy this into an email if it helps:
To: Gadget Haven, fairest.andy@live.co.uk
I hereby give notice that I cancel my contract of sale of the following goods: [item(s)]
Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]
Any questions? Just email fairest.andy@live.co.uk. A real person reads every message, and we aim to reply within 1–2 working days.