Shipping policy
Delivery Information
We deliver to the UK mainland and Northern Ireland only. This includes the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly, at no extra cost. We don't currently deliver to the Channel Islands (Jersey and Guernsey), the Isle of Man or anywhere outside the UK.
Where your order comes from
All our stock is held in a UK warehouse and is sent straight to you from there. Nothing comes from overseas, so there are no customs charges or import fees.
When it's sent (processing time)
- We pass orders to the warehouse every working day (Monday to Friday, except bank holidays).
- Orders are usually sent within 1 working day of being placed.
- Weekend and bank holiday orders are handled on the next working day.
How long delivery takes
Most orders arrive within 2 to 6 working days of being placed. Exactly how long depends on the item:
| Service | Typical delivery time after dispatch | Tracking |
|---|---|---|
| Royal Mail Tracked 48 / Evri / Yodel tracked | 2 working days | Full tracking |
| Royal Mail / Whistl Large Letter (small, flat items) | 3 to 7 working days | Tracking number only. It may not show every scan. |
Each product page tells you which service that item uses. These are the couriers' usual delivery times, not a guarantee, and delays can happen, especially around Christmas and in bad weather.
Delivery cost
UK delivery is a flat £2.99 per order, however many items you buy. Delivery is free on orders of £50 or more.
You'll see the delivery cost at checkout before you pay. There are no hidden charges.
Tracking your order
When your order is sent, we'll email you a tracking number and a link to follow your parcel. If you haven't heard from us within 2 working days, please email fairest.andy@live.co.uk and we'll look into it.
Christmas 2026
To give your order the best chance of arriving before Christmas, we recommend ordering by Thursday 10 December 2026. That's our own recommendation, allowing for busy couriers. It isn't a guarantee.
Lost, late or damaged parcels
Your order is our responsibility until it's in your hands.
- Not arrived? If your parcel hasn't turned up within 7 working days of dispatch, or the tracking hasn't moved for a few days, email us with your order number and we'll chase the courier. If it's lost, we'll send a replacement or give you a full refund, whichever you prefer. Please let us know within 30 days of the dispatch date so the courier can investigate.
- Arrived damaged? Please email us within a few days with photos of the item and the packaging, and we'll send a replacement or refund you. You won't need to pay any return postage. (You still have all your legal rights if you contact us later.)
- Wrong address? Please check your address at checkout. If a parcel comes back to the warehouse because the address was wrong or incomplete, we can send it again for the cost of the postage, or refund you minus the postage it cost us to send.
Questions about delivery? Email fairest.andy@live.co.uk. We aim to reply within 1–2 working days. Gadget Haven.